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Sky News has found evidence that people who complained because their universal credit benefits weren’t coming through were turned away.
The staff answering the phones were given a ‘deflection script’ – a form of words to push complainants online.
One of those was a man who took his own life as his worries over universal credit built up.
Sky’s people and politics correspondent Nick Martin has this exclusive report.
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London News & Search
1 News - 1 eMovies - 1 eMusic - 1 eBooks - 1 Search