EE apologises after broadband customers hit with internet crash

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Mobile phone firm EE has apologised to broadband customers after hundreds were left unable to connect to the internet.

The company said it had now “resolved” the crash, which hit users across the UK from Monday night and some of Tuesday.

EE did not say what caused the problems but issued a statement which read: “We’ve resolved an issue that has been affecting some of our broadband customers this morning.

“Any customers still having trouble getting online should try turning the power to their router off and on again.

“We’re sorry for any inconvenience this has caused.”

Customers reported problems connecting to the internet although some said they had temporarily fixed the problem by manually changing the computers’ domain name system.

DNS servers are used by internet providers to navigate the web – listing web addresses that end with .co.uk, for example, and translating them into their numerical internet protocol (IP) address. 

A failure in this system can leave users unable to access some websites despite still having an internet connection. 

Internet users in London, as well as the rest of the UK, were hit with the blackout.

According to monitoring website Down Detector fixed internet being the most commonly reported problem area.

Additional reporting by Press Association.


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