Google Drive down: Millions of users left unable to access online files after 'disruption'

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Google Drive users have been left unable to access their online files as the technology giant admitted it was dealing with “disruption”.

The official Twitter account for Google Drive urged followers to check the company’s status dashboard website for further updates, adding it was suffering from a “known service disruption” and was “looking into it”.

A message on the company’s G Suite service page said: “Google Drive service has already been restored for some users, and we expect a resolution for all users in the near future. Please note this time frame is an estimate and may change.

“Google Drive is not loading files and results in a failure for a subset of users.”

Web monitoring services reported the platform had been experiencing problems since 3.08pm in the UK on Thursday, with 67 per cent of users who flagged the incident to status check website Down Detector reporting they could not access their files. 

The issue has affected users across Europe and the United States. 

A small number of users also reported issues with logging into wider Google services, however the tech giant’s own monitoring system has not reported an impact on any other of the company’s major platforms.

Furious customers took to social media to vent their frustrations. 

One person wrote: “When Google Drive is down and you realise your entire career is in the hands of the internet.”


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