Ryanair admits it 'messed up' as it cancels 82 flights in one day to clear pilot holiday backlog

1 London

London News & Search

1 News - 1 eMovies - 1 eMusic - 1 eBooks - 1 Search

Ryanair has cancelled 82 flights in one day, admitting it “messed up” after it was revealed a backlog of pilots’ holiday was causing the sudden spike in grounded planes.

It comes after the budget airline said it will cancel between 40 and 50 journeys every day for the next six weeks to make sure staff who are yet to take leave do so.

“We have messed up in the planning of pilot holidays and we’re working hard to fix that,” marketing officer for Ryanair Kenny Jacobs said on Sunday.

The airline is changing its holiday year, which currently runs from April to March, to run from January to December instead, according to the broadcaster.

Rynanair said the shift meant it had to allocate annual leave to pilots in September and October.

Amid the chaos, furious passengers have demanded clarity over the cancelled flights.

Passengers have accused the airline of treating them “appallingly” and demanded it publishes a full list of the flights to be cancelled over the next six weeks.

Grandmother Karen Litton was due to fly from Knock to Stansted to meet her first granddaughter on Wednesday.

However, the Ireland based estate agent has been left devastated after Ryanair cancelled her flight.

“I am heartbroken. I was due to fly over to meet my new granddaughter Margot on Wednesday.

“I was going to spend a week with my daughter to help out as her husband is starting back to work after his paternity leave. We are all so disappointed,” she said.

Mrs Litton said she has been unable to contact the airline to re-book her flights or apply for compensation.

Eleven London flights are among the 82 cancelled on Sunday.

The cancellations could affect up to 285,000 passengers, who will reportedly be offered alternative flights or refund. The airline said anyone with books up to September 20 had been informed.

Less than 2 per cent of its flights would be cancelled, and the move would also help it hit its annual punctuality target of 90 per cent, a spokesman for the airline said.

It has advised customers that flights will be operating as scheduled unless passengers have received a cancellation email.

“By cancelling less than 2% of our flying programme over the next six weeks, until our winter schedule starts in early November, we can improve the operational resilience of our schedules and restore punctuality to our annualised target of 90%,” a spokesman added.

1 London

London News & Search

1 News - 1 eMovies - 1 eMusic - 1 eBooks - 1 Search



Leave a Reply