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Thousands of furious passengers have complained of huge delays and dangerously overcrowded carriages on South West Trains.
A signalling problem and planned improvement works have sparked chaos on Saturday afternoon, with delays of up to an hour expected for the rest of the day.
Trains were unable to run between Feltham and Windsor and Eton Riverside and Feltham and Egham – the route on which the signalling problem occurred, Network Rail said.
Meanwhile trains on other routes have had to be diverted.
Many have taken to Twitter to vent their frustration.
I see Waterloo station is giving us a preview of the delays that will happen once they close platforms 👍
— Kathryn. (@Kathryn4Tofu) July 29, 2017
One Twitter user described “absolute chaos” adding people were “practically spilling” out of the train doors.
Absolute chaos on @SW_Trains #swtrains from Waterloo. Cancellations, trains rammed, people practically spilling out doors.
— Michael (@Michael_Hartt) July 29, 2017
Another questioned whether the overcrowding in his carriage was safe.
Thanks for your reply, do you think this is safe? Surely if there are cancellations can’t more trains be put on to cover any them? pic.twitter.com/a9auQGl0RS
— Peter Davies (@Curly_Pete) July 29, 2017
Others complained of huge journey times.
Just been told my @SW_Trains service currently stuck outside Staines is going to take 4 hours to get to Waterloo.
— Gd Old Reliable Nick (@GORN61) July 29, 2017
@SW_Trains stuck outside staines for nearly 2 hours! Absolute shambles
— Neil Fitz (@fitz986) July 29, 2017
@SW_Trains absolutely useless! We have been delayed in Ascot for almost 2 hours, now having to do a 2hr journey that normally take 27 mins
— Patrick Higgins (@pj_higgins1) July 29, 2017
Only @SW_Trains manage to provide a service where it’s actually quicker to walk to your destination! 😡
— Ana Vitorino (@Vitorina89) July 29, 2017
Some complained of their day at Ascot being ruined.
Great day at @Ascot ruined by @SW_Trains. Signal issues now heading in the complete wrong direction to Reading. Not a happy customer
— James Ingham (@jingham8) July 29, 2017
@SW_Trains know how to ruin a great day. Again #Ascot pic.twitter.com/yLD20NStVf
— jita (@jitamtra) July 29, 2017
And other said their evening plans had been wrecked by the problems.
What about my wedding anniversary being ruined!! Steam train booked from Alton never made it!! £100 out of pocket!! Thanks!
— Robert Hallam (@hallarf) July 29, 2017
@sw_trains Caught 5.14 from Bracknell. At 6.30 at Virginia Water after signal failure. Missed our meal & theatre in London. Need a refund.
— mike sargent (@neiljung_) July 29, 2017
@SW_Trains Stuck on the 17:28 from Sunningdale to Waterloo with signal failure. Going to miss the theatre show that we booked months ago 😭
— Becci (@BecciB00) July 29, 2017
Network Rail said tickets are being accepted on Great Western Railway, London Underground and London Buses on all reasonable routes, while replacement bus services have also been arranged.
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