Waterloo station reopens with delays and cancellations

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Waterloo upgrade worksImage copyright PA
Image caption The £800m station upgrade is to accommodate longer trains and provide space for 30% extra passengers

The UK’s busiest railway station has re-opened but with disruption due to a problem with the signalling system.

Ten of London’s Waterloo station’s platforms have been shut since 5 August for a £800m project to increase capacity.

The platforms came back into use on Tuesday morning but testing on the upgrade work has identified a problem with the signalling equipment.

Delays and cancellations are expected until midday.

Compensation and other questions

A Network Rail spokesman said: “During the process of testing the complex signalling, we identified an issue in this safety-critical system which we are working to resolve.

“This will take some time to fix and a small number of early passenger trains may be delayed as a result.

“We are working hard to minimise delays to passengers, but safely is our number one priority.”

Passengers took to social media to express their frustration at the problems.

Dave Vasse tweeted: “Predictable & embarrassing that Waterloo should be a mess today after 8 months of advertising 28th completion date.”

While Chloe Grover wrote: “Cancellations, delays, no info. Great welcome back to Waterloo.”

Image copyright PA

The £800m project aims get the station ready for longer trains and provide space for 30% extra passengers during the busiest times of the day.

About 1,000 workers are taking part in the upgrade work and stations including Queenstown Road, Earlsfield and Norbiton were also closed.

Andy Mellors, managing director for South Western Railway, added: “I’d like to thank our passengers for their patience over the past few weeks.

“It’s clearly been a challenging time but these improvement works will help us deliver the increased capacity needed for the future”


London Waterloo

Image copyright PA
  • It has 19 platforms
  • An average of 270,000 journeys are normally made to and from Waterloo every day
  • More than 99 million passenger journeys were made from Waterloo in 2016
  • South West Trains operates 1,600 trains a day, carrying 651,000 passengers, making it the busiest commuter operator in Europe


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